Jackson Computer Solutions
01684 342342

Terms and Conditions

Warranty

30 day labour warranty as standard on all repairs, warranty only covers works carried out.

If a customer supplies a part then labour only will be covered by the warranty.

Repairs

Fixed priced labour charges are for labour only and do not include the cost of any parts, these charges are based on an average repair time, however some units may be charged at a higher rate due to complexity of how they are constructed. If there is any additional costs this will be discussed prior to the repair.

Apple computers and All-in-one computers (all makes and models) are excluded from fixed price labour charges, as such repairs are charged at standard hourly rate

All repairs are subject to a minimum labour charge of £25.

Diagnostic and standard labour is charged at £40 per hour and is subject to a minimum fee of £25. Charges will be rounded up to the nearest 15 minutes.

In the event the Operating System (i.e. Windows, Mac OS etc.) has to be reinstalled through hardware failure or software issues, the customer will need to supply the original installation / restore disk and the appropriate license keys or activation codes. Failure to do so may result in the repair not being completed. In this event the customer will still be liable for the cost of repair. Updates are not installed as standard and will have to be requested prior to the start of the repair.

You authorise Jackson Computer Solutions to accept any software end-user licence agreements on your behalf as required to complete the repair process.

As part of the inspection and repair process, it is possible for some plastics to become cracked or broken due to age and as such you agree that Jackson Computer Solutions cannot be held responsible for said breakages.

Jackson Computer Solutions reserve the right to refuse service on any equipment and will not work on any item which has been damaged by a bio-hazard, examples are but not limited to urine or vomit.

No call out charge and free collection is within 10 miles of Tewkesbury town centre. A delivery and collection service is available for distances greater than 10 miles but a mileage charge of £1 per mile (e.g. 14 miles will have a mileage charge of £14) maybe incurred and this is at the discretion of Jackson Computer Solutions.

In the event of a failed delivery or collection you will be charged a mileage charge of £1 per mile, unless you have made reasonable efforts to rearrange your appointment, with at least 60 minutes notice. These charges apply to all collections and deliveries including within 10 miles of Tewkesbury

Liability

It is your responsibility to back-up software, data, information and/or other files stored on your computer’s disks or drives. You acknowledge and agree that Jackson Computer Solutions are not responsible at any time for any loss, altera-tion or corruption of any software, data, or files.

Jackson Computer Solutions is an authorised AVG reseller and as such issues arising from the use of AVG products other than general support need to be raised directly with AVG.

Jackson Computer Solutions accepts no responsibility for any loss of data, faults or issues as a result of the use AVG CloudCare.

Jackson Computer Solutions will not be held responsible for any lost data, loss of amenity or earnings as result of the ser-vices offered.

Data

Jackson Computer Solutions cannot be held responsible for your data and it is strongly recommended that your data is backed up prior to repair.

In the event of Hard Disk Drive failure data recovery can be attempted at a additional charge, however there are no guarantees to what data can be recovered and there is always the risk the data maybe corrupt.

Your data will be treated with the upmost respect and we will not copy or open any of your files unless we have strict instructions to do so by the customer.

General

At Jackson Computer Solutions we continually improve, refine and extend the range of products and services that we offer. This may mean that from time to time items listed on this site may change or become unavailable. Please contact us to discuss your exact requirements.

Any information given on the 'Hints & Tips' page is done so without warranty, any issues or breakages etc are not the fault of Jackson Computer Solutions and is carried out at the customers own risk.

All items shown on this website are for information only. At no point does anything on this site constitute an offer of sale or service. Prices are for a guide o nly and are subject to change without notice. Special offers and promotions can be withdrawn at any time and may not be used in conjunction with any other offer. Any promotions being used must be stated at the time of order.

Brand Names, logos and products are registered trademarks of their respective owners and all such trademarks, logos and product information are copyright of their original owners. Such brand logos and descriptions are used to illustrate what Jackson Computer Solutions are able to offer their clients. We are not affiliated to or associated with these brands unless stated.

This website is copyrighted to Jackson Computer Solutions © 2012 and as such all images and text etc. are the intelectual property of Jackson Computer Solutions and may not be used for any purpose without prior consent. This excludes registered trademarks and logos of their respective owners.

Jackson Computer Solutions accepts no responsibility for the accuracy of the information provided within its website pages.

Opening hours Monday to Friday 9:00 – 20:00 and Saturday 10:00 – 16:00 and excludes Bank Holidays.